Pharmacy technicians must take the lead in educating themselves on drug information and any major changes occurring in the industry. They may be required to read about drug studies, review pharmaceutical literature or produce reports about different prescription medications and dispensing activities. Since many work in busy retail drugstores or emergency rooms, they must also have strong organizational skills and be able to work in a fast-paced environment without making mistakes.

Specialized pharmacy technician roles offer an exciting career opportunity. Instead of working in a medical facility or drugstore, some pharmacy techs assist with infusion services in homes or nursing facilities. Prefer to work in a variety of settings? Travel pharmacy technicians take on short-term assignments in various parts of the country. If this sounds interesting, contact a health care agency who specializes in placing pharmacy technicians.
Even though it is not pharmacy technicians’ responsibility to provide medical advice, they will be responsible for interacting with customers when dispensing medication. They must have basic customer service skills to ensure they are providing customers with the correct prescriptions, contact customers to advise them that the prescription is ready and follow up with any inquiries customers may have about their order.
A pharmacy technician diploma or certificate program can be completed in one year or less and provides the basic education and training needed to sit for the Certified Pharmacy Technician exam. These programs introduce students to basic concepts in pharmaceutical technology, record keeping, pharmacy law and ethics, and pharmacology. They typically include a combination of classroom learning and lab training so that students learn how to dispense medication, prepare sterile products, and manage prescription orders.

The growth of pharmacists’ roles across health care settings has led to the need for a comparable evolution in the responsibilities and roles of pharmacy technicians. Traditionally, technician tasks have focused on cashiering, insurance claim processing, medication preparation, and order entry, usually within a community or hospital setting. Advancement opportunities have been limited to lead technician or supervisory roles, medication and supply purchasing, and sterile products compounding because of a lack of promotion opportunities.
Even though it is not pharmacy technicians’ responsibility to provide medical advice, they will be responsible for interacting with customers when dispensing medication. They must have basic customer service skills to ensure they are providing customers with the correct prescriptions, contact customers to advise them that the prescription is ready and follow up with any inquiries customers may have about their order.
The comprehensive two-year program covers topics in pharmacy operations, pharmacology and advanced administration, and may include an externship component. Students take a series of general courses in mathematics, science, psychology, humanities, and English, in addition to pharmacy- and medical-specific courses to fulfill degree requirements. Graduates of this program can process medication orders, have extensive knowledge about pharmacy law as it applies to filling prescriptions, and demonstrate fundamental knowledge of medical terminology.

Top Tech is an annual program designed to identify, recognize, and reward Ryder’s top performing technicians. Eligible participants for the award are selected from Ryder’s team of more than 5,000 U.S. and Canadian-based technicians and are measured on technical training qualifications, outstanding customer service performance, and quality workmanship. After advancing through three increasingly demanding rounds of challenging written and hands-on tests, seven finalists compete for the top honors at the Top Tech Competition.
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