In recent times, pharmacy technicians also speak directly with the patients on the phone to aid in the awareness of taking medications on time. In many countries, both developed and developing, the relative importance of pharmacy technicians within the pharmacy workforce has been amplified in recent years, largely as a reaction to pharmacist shortages, resulting in an increase in their numbers and responsibilities; alternative medicine, pharmacotherapeutics, customer care, retail and hospital software systems, inventory management, and infection control.
In early 2017, the Pharmacy Technician Certification Board (PTCB) held a national stakeholder meeting to develop industrywide consensus on qualifications and standards for advanced practice and entry-level technicians.4 Attendees drafted recommendations for the advanced practice certification, education, entry-level requirements, and regulation of technicians. As a result of this meeting, the Accreditation Council of Pharmacy Education (ACPE), the American Society of Health-System Pharmacists, and the PTCB have implemented more stringent and uniform requirements regarding certification, education, and continuing education for technicians, with new standards for ACPE accreditation and PTCB certification taking effect in January 2019 and January 2020, respectively.5,6 The PTCB has also developed a second certification program focused specifically on sterile compounding.7
Even though it is not pharmacy technicians’ responsibility to provide medical advice, they will be responsible for interacting with customers when dispensing medication. They must have basic customer service skills to ensure they are providing customers with the correct prescriptions, contact customers to advise them that the prescription is ready and follow up with any inquiries customers may have about their order.
Medical transcriptionists, sometimes referred to as healthcare documentation specialists, listen to voice recordings that physicians and other healthcare workers make and convert them into written reports. They also may review and edit medical documents created using speech recognition technology. Transcriptionists interpret medical terminology and abbreviations in preparing patients’ medical histories, discharge summaries, and other documents.
A. Skills covered in the Veterinary Technician Associate Degree Program include fundamentals of pharmacy and pharmacology, nursing, anesthesia, surgical nursing, labroratory procedures, imaging, laboratory animal procedures, avian, exotic, small mammal, and fish procedures, and other veterinary basics. College level courses also build a well-rounded skill set in areas such as computer and information literacy, written and interpersonal skills, humanities, liberal arts, math, and sciences.
The PTCB has a practice test section on their website, so you can get a feel for the rigorousness of the exam. The exam itself consists of 90 multiple choice questions, 80 of which are scored and 10 are unscored and interspersed randomly throughout the exam. You have one hour and 50 minutes to complete the exam, which covers some of the following topics:
Retail pharmacy techs are in the public eye and deal directly with patients who need medications and advice to enhance their quality of life. Where a hospitalized patient might ask a drug-related question of her doctor, in this setting the pharmacy tech is likely to be asked about the administration of a particular medication, such as correct dosages and should the medication be taken with food or on an empty stomach. When questions extend the scope of knowledge for you as a tech, you will then relay the question to the pharmacist for the correct answer. In the retail world you will also need to maintain inventories. Unlike a hospital, you will only have the main pharmacy inventory to maintain, rather than multiple Omnicell machines in addition to the primary supply area.
Pharmacy technicians work under the supervision of pharmacists, who must review prescriptions before they are given to patients. In most states, technicians can compound or mix some medications and call physicians for prescription refill authorizations. Technicians also may need to operate automated dispensing equipment when filling prescription orders.
Agricultural science technicians will be needed to assist agricultural and food scientists in investigating and improving the diets, living conditions, and even genetic makeup of livestock. Food science technicians will assist scientists to improve food-processing techniques, ensuring that products are safe, waste is limited, and food is shipped efficiently. Technicians will also continue to assist in studies that analyze soil composition and soil improvement techniques, find uses for agricultural byproducts, and selectively breed crops to resist pests and disease, or improve taste.
With the appropriate amount of training and experience, pharmacy technicians may be promoted to supervisory roles, may seek specialization (e.g., oncology, nuclear pharmacy), or may pursue further education and training to become a pharmacist. Some technicians gain specialized skills in sterile products admixture, pharmacy automation, and health information systems. An ASHP survey of pharmacy practice managers in August 2009 revealed 56 percent of organizations offer career advancement opportunities for technicians. In an ASHP survey of pharmacy technicians, 81 percent indicated they expect to perform duties of a pharmacy technician for five or more years.