Two organizations offer certification. The Pharmacy Technician Certification Board (PTCB) certification requires a high school diploma and the passing of an exam. Applicants for the National Healthcareer Association (NHA) certification must be at least 18 years old, have a high school diploma, and have completed a training program or have 1 year of work experience. Technicians must recertify every 2 years by completing 20 hours of continuing education courses.
Even though it is not pharmacy technicians’ responsibility to provide medical advice, they will be responsible for interacting with customers when dispensing medication. They must have basic customer service skills to ensure they are providing customers with the correct prescriptions, contact customers to advise them that the prescription is ready and follow up with any inquiries customers may have about their order.
In addition, many states are updating the rules and regulations concerning permitted technician duties. For example, the Idaho Board of Pharmacy recently updated its rules to allow certified pharmacy technicians to administer immunizations, clarify and transfer prescriptions, and take verbal orders, as long as key requirements—national certification and proper training—are met.8
In addition, pharmacy technicians may be needed to take on a greater role in pharmacy operations because pharmacists are increasingly performing more patient care activities such as giving flu shots. Technicians will need to perform tasks such as collecting patient information, preparing more types of medications, and verifying the work of other technicians, tasks formerly done by pharmacists.
Top Tech is an annual program designed to identify, recognize, and reward Ryder’s top performing technicians. Eligible participants for the award are selected from Ryder’s team of more than 5,000 U.S. and Canadian-based technicians and are measured on technical training qualifications, outstanding customer service performance, and quality workmanship. After advancing through three increasingly demanding rounds of challenging written and hands-on tests, seven finalists compete for the top honors at the Top Tech Competition.