Tanzania has two Pharmaceutical Technician schools: one is a public sector institution under the Ministry of Health and Social Welfare and accredited by Muhimbili University of Health and Allied Sciences, and the other is affiliated with a faith based organization located in Kilimanjaro which offers diploma training. The practice of pharmaceutical technicians is regulated by Tanzania Pharmacy Council, which enrols and enlists them. The country has 0.11 registered pharmacy technicians per 10,000 population.
In early 2017, the Pharmacy Technician Certification Board (PTCB) held a national stakeholder meeting to develop industrywide consensus on qualifications and standards for advanced practice and entry-level technicians.4 Attendees drafted recommendations for the advanced practice certification, education, entry-level requirements, and regulation of technicians. As a result of this meeting, the Accreditation Council of Pharmacy Education (ACPE), the American Society of Health-System Pharmacists, and the PTCB have implemented more stringent and uniform requirements regarding certification, education, and continuing education for technicians, with new standards for ACPE accreditation and PTCB certification taking effect in January 2019 and January 2020, respectively.5,6 The PTCB has also developed a second certification program focused specifically on sterile compounding.7
Certification. Even if you don’t wish to sit for the PTCB examination (learn more below), research how well alumni of the program fare on that test. You will want to have the same level of knowledge to best serve your patients and pharmacists. The PTCB awards successful takers a national certification that can give your resume a special distinction.
Even though it is not pharmacy technicians’ responsibility to provide medical advice, they will be responsible for interacting with customers when dispensing medication. They must have basic customer service skills to ensure they are providing customers with the correct prescriptions, contact customers to advise them that the prescription is ready and follow up with any inquiries customers may have about their order.
Although technicians have made great strides in their profession, these advancements have slowed primarily because of inconsistent state requirements and a lack of formal, standardized education for pharmacy technicians. Forty-five states and Washington, DC, have regulations establishing certification, licensure, or registration requirements for technicians, but these requirements vary from state to state. As of January 2017, just 24 of those states and the District of Columbia required national certification.3
There are many scopes of the workplace for the Certified Pharmacy Technician. In a retail setting, a CPhT works under the direct supervision of a pharmacist who dispenses prescription medication (tablets, capsules, gels, ointment, creams, suspensions, injections, and inhalation medications), and must be familiar with over-the-counter areas as well as third party insurance billing processes. In an inpatient setting, the CPhT works throughout the hospital, packing and dispensing medications in satellite pharmacies and to the various nursing units; compounding intravenous medication while using aseptic technique; narcotic medication dispensing and inventorial procedures; as well as documenting patients' weight, height, drug allergies and other needed information in medication records.