Even though it is not pharmacy technicians’ responsibility to provide medical advice, they will be responsible for interacting with customers when dispensing medication. They must have basic customer service skills to ensure they are providing customers with the correct prescriptions, contact customers to advise them that the prescription is ready and follow up with any inquiries customers may have about their order.
Hospital-based pharmacy technicians, for instance, work with IV medications and do a lot of laboratory preparation to ensure that patients receive exactly what they need. The lab work might also include extensive cleaning to ensure sterility and the safest possible pharmaceutical environment. Others in the hospital might be charged with maintaining the drug-dispensary machines that nurses rely on to retrieve medications at a moment’s notice.
Pharmacy technicians work under the direct supervision of a licensed pharmacist and perform many pharmacy-related functions. They refer any questions regarding prescriptions, drug information, or health matters to a pharmacist. Pharmacy techs work in a wide variety of practice settings, including community pharmacies, hospitals, the military, in-home health care settings, long term care facilities, mail service pharmacies, managed health care organizations, and educational programs.
In recent times, pharmacy technicians also speak directly with the patients on the phone to aid in the awareness of taking medications on time. In many countries, both developed and developing, the relative importance of pharmacy technicians within the pharmacy workforce has been amplified in recent years, largely as a reaction to pharmacist shortages, resulting in an increase in their numbers and responsibilities; alternative medicine, pharmacotherapeutics, customer care, retail and hospital software systems, inventory management, and infection control.
Many experienced technicians working for automobile dealers and independent repair shops receive a commission related to the labor cost charged to the customer. Under this system, which is commonly known as “flat rate” or “flag rate,” weekly earnings depend on the amount of work completed. Some repair shops pay technicians on an hourly basis instead.
A degree program is generally two years and results in a full academic degree, an associate’s degree (AA), that will distinguish your credentials and provide a foundation on which to build. That is, when you complete an AA, you will have a transcript of accredited courses that can apply to a full, four-year degree later on. Even if you never return to college again, having a full degree will be worthwhile. The additional courses will inform you as a person and professional, expanding your ability to communicate and understand your patients.
Veterinary technicians have been educated in the care and handling of animals, the basic principles of normal and abnormal life processes, and in many laboratory and clinical procedures. In general, veterinary technicians obtain 2-4 years of post-high school education and have an Associate's or Bachelor's degree in veterinary technology. They must pass a credentialing examination and keep up-to-date with continuing education to be considered licensed/registered/certified (the term used varies by state) veterinary technicians.
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